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Course Title:
Performance Management

Units: 7

Quizzes and Tests - Included/Optional

Course Summary:
by G. Liam Thompson

How you will benefit:

  • Discover your type of leadership style
  • Lead employees to increase their feelings of competence and self-efficacy
  • Discover how to motivate employees
  • Design motivational systems to meet the needs of management and employees
  • Praise your employees effectively
  • Determine the right motivations for individual needs
  • Understand needs and motivations

What you will learn:

  1. Three Styles of Management

    • Identifying the three styles of management
    • How to tone down authoritarian management practices
    • How to be a participative or delegative manager

  2. Eleven Principles of Effective Leadership

    • Defining the 11 principles of effective leadership
    • Applying the principles to your work world
    • The importance of rewarding employees

  3. The Deming Philosophy of Management

    • W. Edwards Deming’s management ideas
    • The 11 key points of Deming's Philosophy of quality management
    • How to help your employees embrace the importance of quality

  4. Motivations, Expectations and Goals

    • Differentiating between internal and external motivations
    • Understanding the effect of expectations on success
    • The 3 conditions needed to achieve performance-enhancing goals.
    • Why competition decreases, instead of increases, motivation among employees

  5. Myths and Facts about Motivation

    • The misconceptions and facts about motivation
    • The different types of motivators and when to use them
    • Designing motivational systems to meet the needs of management and employees

  6. Matching Motivators to People

    • How to match different people with different motivators
    • Understanding the differences between primary and secondary needs
    • Determining the right motivations for individual needs

  7. Review and Application

    • Determining if you’re a good leader
    • The importance of treating employees as valuable commodities
    • Understanding needs and motivations – how can you make them work for you?

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