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Course Title:
Communication Essentials

Units: 6

Quizzes and Tests - Included/Optional

Course Summary:
Few topics carry greater importance in the day-to-day work environment than communication. Whether spoken or written, communication is the ever-present glue that holds organizations together. Communication is an important aspect of our personal lives and relationships too. While the focus of this course is on communication at work, many of the concepts can be applied to other areas of your life.

In Communication Essentials you will learn:

  • The need for good communication and the cost of poor communication
  • Ego states of Transactional Analysis: Parent, Adapted Child, Adult, Natural Child
  • Listening tips
  • Tips for conveying information
  • Nonverbal communication
  • 5 Steps to Giving Good Feedback

What are the benefits of Communication Essentials?

  • Apply the right communication strategy in different situations
  • Improve listening skills
  • Get your message across to others
  • Increase awareness of the impact of nonverbal communication
  • Provide feedback to improve communication

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