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Course Title:
Managing Conflict

Units: 6

Quizzes and Tests - Included/Optional

Course Summary:
Conflict is part of daily life. When individuals do not understand conflict and how to manage it, the personal and organizational effects can be damaging. This course provides easy to follow steps for resolving conflict and regaining your sense of control, balance and working relationships.

In Managing Conflict you will learn:

  • Why conflict isn't always negative.
  • Sources of conflict and why they are important.
  • Your natural approach to conflict and others' approaches to conflict.
  • How to choose the best approach to resolve or manage conflict.
  • Tips and techniques to resolve conflicts.
  • How to help others resolve their conflicts.

What are the benefits in learning how to resolve conflict?

  • You'll know where the conflicts originate.
  • Understand why you're reacting to conflict the way you do.
  • The information will help you calm down your uneasy feelings.
  • React differently with people who may be causing conflict in ways that reach a positive outcome.
  • Use a set of tools that you can apply "in the moment" to manage conflict.
  • Change how you react to conflict.

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